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The Service Expert level ITIL® certification program is designed for those who are highly interested to demonstrate the service expert knowledge of ITIL® Scheme. To be awarded with this qualification individual will have to achieve a series of ITIL® qualification with demonstrating a high skill based ITIL® best practices.

This course is designed to boost individual’s personal and professional development with aiding career progress and advancement in the ITSM field. This certification is also mandatory for progressing to the next level ITIL® qualification which is ITIL® Masters Level. ITIL® Masters Level is the highest qualification in the whole ITIL® scheme.

Route to the Certification:

To achieve this certification level, one must need to complete 22 credits through the ITIL® levels. Of these 22 credits, one must need 2 credits from ITIL® foundation level and 5 credits from Managing Across the Lifecycle or MALC module. For rest 15 credits, individual can either choose modules from the Capability Stream or Lifecycle Stream. To achieve ITIL® Service Expert Certification, one must complete all the modules from Lifecycle stream or the recommended mixed-balanced stream. Here is the two-way path described in detail to help you design your ITIL® Expert Certification Training structure.

Service Lifecycle Stream Course Structure
ITIL® foundation (IT Service Management) 2 Credits
ITIL® Service Strategy 3 Credits
ITIL® Service Design 3 Credits
ITIL® Continual Service Management 3 Credits
ITIL® Service Strategy 3 Credits
ITIL® Service Transition 3 Credits
ITIL® Managing Across the Lifecycle (MALC) 5 Credits
Total 22 Credits
Balanced Course Structure
ITIL® foundation (IT Service Management) 2 Credits
ITIL® Service Strategy 3 Credits
ITIL® Service Design 3 Credits
ITIL® Continual Service Management 3 Credits
ITIL® Operational Support & Analysis 3 Credits
ITIL® Planning protection and Optimization 3 Credits
ITIL® Managing Across the Lifecycle (MALC) 5 Credits
Total 22 Credits

 

Benefits of ITIL® Expert Certification Training:

This program is designed to impart developing knowledge of organizational capabilities to add value to the customer service delivery process. All the renowned world leader organizations use ITIL® principles to attain higher organizational growth. Once trained, individual will learn how developing and fast-growing organizations are mapping their service strategies to achieve higher growth. The best benefit point of this certification training is, it is applicable in all type of industries across the world.

How do I become an ITIL® expert?

To become an ITIL® expert, you need the followings:

  • 2 credits from ITIL® foundation course
  • 15 credits from ITIL® Intermediate level course
  • 5 Credits from ITIL® MALC course
  • 2-3 years of experience in IT industry
  • Successful completion of recommended training hours for each course
Future Prospects:

Pursuing ITIL® Expert Certification Training Online or classroom based training will make you achieve the widely recognized certifications. The ITIL® Service Expert Certificate will put your profile into the leading 38% IT Manager Profile who are certified and highly demanded among organizations. A huge increase in your salary is the easily expectable thing. Moreover, this expert level certification is must to understand the entire ITIL® scheme.

Sl. No. Chapter
Chapter - 1 Introduction to Service Management
Chapter - 2 Service Strategy
Chapter - 3 Service Design
Chapter - 4 Service Transition
Chapter - 5 Service Operations
Chapter - 6 Continual Service Improvement
Chapter - 7 Technology and Architecture
Chapter - 8 Summary and Exam Preparation

 

 

 

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COURSE FEATURES

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